TERMS & CONDITIONS
This website (www.v-sneak.com) is owned by ValterShoes, Lda. (hereinafter "VALTERSHOES", "we", "our", "us"), a company incorporated under Portuguese law, with its registered office in Rua Alto do Vaz , Edf. Pedras Brancas - nº 491, 3º dtº - 4650-141 Idães - Felgueiras - Portugal with tax identification number PT510919774.
This website and related services are made available to you pursuant to the following Terms and Conditions ("T&Cs") and any other rules on our website. Please read these T&Cs carefully before placing any orders on this website. We recommend to keep a copy of these T&Cs for future reference. By accessing and using this website you agree to these T&Cs, including any changes. If you do not wish to agree to these T&Cs, please do not further access and /or use this website. For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to such a campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these T&Cs, these T&Cs shall prevail.
In particular, we wish to draw your attention to our policies relating to the terms of purchase within these T&Cs and our Privacy Policy. If you are under 18, you must inform your parent or guardian about these T&Cs and the Privacy Policy of VALTERSHOES and they must signify their acceptance of these T&Cs and Privacy Policy before you register to use this website or any of this website's services. We only accept orders from those over 18 years old.
VALTERSHOES reserves the right to amend, modify and/or replace all or part of this website and the information and materials contained on it, as well as these T&Cs. Please check these T&Cs periodically for changes or modifications.
REGISTRATION
To use some of the services or features made available to you on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address: You may also want to review our Privacy Policy. We may change registration requirements from time to time.
ELIGIBILITY TO PURCHASE
In order to make a purchase through this website, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
By making an offer to purchase our products, you expressly authorize us to perform credit checks and, where VALTERSHOES feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transaction.
PERSONAL DATA
You are kindly informed that according to the Privacy Policy your personal data will be part of a file for which ValterShoes, Lda. is responsible, and that will be used for processing and delivery of your order. You have the right of access, rectification and cancellation, being entitled to enforce said right before ValterShoes, Lda.. Through the procedure indicated in the Privacy Policy.
PURCHASE CONDITIONS
STOCK
The products shown on this website are only a selection of the VALTERSHOES catalogue. This collection has been especially chosen for the VALTERSHOES online web shop. The availability of our products is in real time, meaning that it is possible that selected products may not be in stock. The online web shop of VALTERSHOES does not accept any responsibility for any lack of stock of any of the models displayed.
Please note that our products change every season.
Please note that items in your shopping cart are not reserved and may be purchased by another customer.
CANCELLATION OF ORDERS
You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund. If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see "Returns and exchanges").
To cancel an order before it is sent, enter the section "My Orders" and enter the order number and e-mail address used in the form request. However, you may return your order once it has been received, subject to the conditions for Returns.
You may also contact our Customer Service Helpline to cancel your order, provided the order has not already been dispatched.
RETURNS AND EXCHANGES
If you are not satisfied after receiving your order, you have a period of 30 days from the date of receipt to return or exchange the item(s). In order to return or exchange an order, you must check that it meets the following criteria:
- the product must not have been used.
- the product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
- the product must be delivered to our offices (see address below).
When sending items for return or exchange the products should be preferably packaged in their original box, and sent by ordinary certified mail to the address as indicated below (and also during the return process).
Returns and exchanges must be made returning your items to:
ValterShoes, Lda.
Rua Alto do Vaz , Edf. Pedras Brancas - nº 491, 3º dtº
4650-141 Idães - Felgueiras
Portugal
RETURNS
Once we have received the items and checked that they comply with the requirements as detailed above, VALTERSHOES will refund the price you paid for the item(s). Direct costs of returning the item(s), will be paid by you except in the case of manufacturing default or quality issue where VALTERSHOES is responsible for the costs of returning the item(s).
If the item is returned as a result of a manufacturing default or quality issue for which VALTERSHOES is responsible, we will refund the entire amount paid within 10 working days. The refund will be made automatically to the credit card or account indicated by the customer, depending on the payment method used by the customer.
Cash on delivery returns will not be accepted under any circumstances.
EXCHANGE
In the case of exchanges, the purchaser is responsible for all delivery and collection costs. Cash on delivery returns will not be accepted under any circumstances.
Once we have received the item(s), we will send you the new size or model(s), using the same service as for the original purchase, free of charge for the customer.
AFTER-SALES SERVICE
Our Customer Service Department has an after-sales service to help solve any problem related to our items or deliveries, offering customers a fast and efficient response.
CONTACT
If you have any queries, doubts, claims or suggestions about your order or purchasing via the Internet, you may send us an e-mail to: customercare@v-sneak.com
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) to all of the information and material (including all text logos, graphics and software) provided through this website shall remain the property of VALTERSHOES or its associated companies, or are used with the consent of the relevant rights holders, and are explicitly reserved.
Your use of this website and its contents grants no rights or transfer to you in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content (as described in the Content section below), including VALTERSHOES software and all HTML and other codes contained in this website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the Content only as expressly authorized by VALTERSHOES and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purpose of viewing the Content for your own personal use.
CONTENT
In addition to the intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Although care has been taken to ensure the accuracy of the information and materials on this website, VALTERSHOES does not guarantee that the Content on this website is up-to-date , complete and accurate or that the Content is free of any defects, errors and/or viruses. Furthermore, VALTERSHOES does not guarantee that such defects, errors and/or viruses will be remedied or deleted. Moreover, VALTERSHOES reserves the right to interrupt accessibility to this website for maintenance or updating processes. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
YOUR ACTIVITY
You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&Cs, we may deny you access to this website on a temporary or permanent basis.
HYPERLINKS
We may include hyperlinks on this website to other websites or resources operated by third parties other than VALTERSHOES, including advertisers. VALTERSHOES has not reviewed all of these websites linked to this website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
LIMITS ON OUR LIABILITY
In no event shall VALTERSHOES be liable for any direct and indirect loss, damage or expense - irrespective of the manner in which it occurs - which may be suffered due and/or pursuant to your use of this website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
The clause above does not exclude or limit the liability of VALTERSHOES for anything for which liability cannot be excluded or limited by law.
COMPENSATION
At our request, you agree to compensate us fully, defend us and hold us harmless immediately on demand, our officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these T&Cs by you including the use by any other person accessing this website using your account as a result of your action or inaction.
RELATIONSHIP
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and VALTERSHOES as a result of these T&Cs or your use of this website. You agree that you may not and will not present yourself as a representative, agent or employee of VALTERSHOES and we shall not be liable for any representation, act, or omission on your part.
NO WAIVER
If you breach the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.
GOVERNING LAW
These T&Cs shall be governed by and construed in accordance with Portuguese law.
SHIPPING CONDITIONS
Additional shipping costs for specific countries